Our Refund Policy

ICES Digital Solutions is committed to delivering high-quality online learning experiences. Please read our refund policy carefully before purchasing any course.

1. Digital Products

Due to the nature of digital products and online course content, all purchases are generally considered final once access has been granted.

2. Eligibility for Refunds

Refunds may be considered only under the following circumstances:

• You were charged more than once for the same purchase.
• You were unable to access the course due to a verified technical issue on our platform that could not be resolved within a reasonable time.
• You accidentally purchased the same course multiple times.

3. Non-Refundable Situations

Refunds will not be issued where:

• You have accessed or completed a significant portion of the course.
• You changed your mind after purchase.
• You no longer have time to complete the course.
• You purchased the wrong course without contacting us before accessing it.
• You experienced internet connectivity or device-related problems beyond our control.
• You failed to meet the course requirements or expectations after reviewing the course description.

4. Refund Request Procedure

To request a refund, please contact us within 7 days of your purchase and provide:

• Your full name
• Email address
• Payment reference or transaction ID
• Course purchased
• Reason for the refund request

Requests should be sent to:

Email: icesdigitalsolutions@gmail.com

5. Refund Processing

Approved refunds will be processed through the original payment method where possible.

Processing times may vary depending on your payment provider.

6. Course Transfers

At our discretion, we may allow a student to transfer their payment to another course of equal or similar value instead of receiving a refund.

7. Payment Verification

Course access will only be granted after successful verification of payment. Where manual payment verification is required, students should retain their payment confirmation or transaction receipt until enrollment has been completed.

8. Contact Us

If you have questions regarding this Refund Policy, please contact:

ICES Digital Solutions

Website: www.course.icesbusiness.com

Email: icesdigitalsolutions@gmail.com

Phone: +233 55 387 9302

 

Our Terms and Conditions

Terms of Service

Welcome to ICES Digital Solutions. By accessing or using our website (www.course.icesbusiness.com) and enrolling in any of our courses or services, you agree to comply with the following Terms of Service.

1. Eligibility

Our courses and services are available to individuals who are at least 18 years old or have the consent of a parent or legal guardian.

2. User Registration

To access certain courses or services, you may be required to create an account. You agree to:

• Provide accurate and complete information during registration.
• Keep your login credentials secure and confidential.
• Notify us immediately if you suspect unauthorized use of your account.

You are responsible for all activities that occur under your account.

3. Course Access

Access to paid courses is granted only after successful payment confirmation.

Course access is intended solely for the registered student and may not be transferred, shared, or resold without our written permission.

4. Intellectual Property

All course materials, including but not limited to:

• Videos
• Lecture notes
• Presentations
• Graphics
• Templates
• Downloads
• Assessments

remain the intellectual property of ICES Digital Solutions or their respective owners.

You may use these materials for your personal learning only. Copying, reproducing, distributing, recording, selling, or sharing any course content without written authorization is strictly prohibited.

5. Acceptable Use

You agree not to:

• Share your login credentials with others.
• Upload malicious software or harmful content.
• Attempt to gain unauthorized access to the platform.
• Interfere with the operation or security of the website.
• Engage in fraudulent activities.

Violation of these terms may result in suspension or permanent termination of your account without refund.

6. Payments

All course fees must be paid using the approved payment methods provided on our website.

Access to paid courses will only be granted after payment has been successfully verified.

7. Availability of Services

While we strive to provide uninterrupted access, we do not guarantee that the website will always be available. Maintenance, upgrades, or technical issues may occasionally affect access.

8. Limitation of Liability

ICES Digital Solutions shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, courses, or services.

Our total liability shall not exceed the amount paid for the specific course or service.

9. Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy.

10. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Updated versions will be published on our website with the effective date.

Continued use of our services constitutes acceptance of the revised terms.

11. Governing Law

These Terms shall be governed by the laws of the Republic of Ghana.